What you are wondering...
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Frequently Asked Questions (FAQ)
A Frequently Asked Questions (FAQ) section is a simple, organized collection of common queries and their answers that customers or users usually ask about a product, service, or platform, designed to provide quick solutions without needing direct support; it helps improve user experience, saves time for both customers and businesses, reduces repetitive queries to customer care, builds trust through transparency, and often covers topics like payments, refunds, orders, delivery, account management, and technical issues, making it an essential part of any website or application.
PAYMENT INFORMATION
Riwaayaa.com accepts multiple secure payment methods including credit/debit cards, UPI, net banking, and digital wallets, with all transactions processed through trusted payment gateways using encryption for safety; payments are charged at the time of order, refunds (if applicable) are issued to the original payment method within a few business days, and customers can contact support for assistance in case of failed or disputed payments.
It's so light weight and literally brightened my skin with consistency
Refund
Once your return request is approved, refunds will be processed within 10–15 working days to your original payment method, bank account, or wallet.
No, refunds or returns will not be accepted for reasons such as change of mind, dislike of color, or texture.
Refunds will not be issued for:
Opened or used products
Orders reported after the 48-hour return window
Returns requested due to personal preference (e.g., color/texture)
Return
No, due to the hygienic and personal nature of cosmetics (like lipstick or serum), we do not accept returns of products that are opened, used, or tampered with.
You can request a return only if:
You receive the wrong item,
The product is damaged or defective at the time of delivery, or
The product is expired at the time of delivery.
You must notify us within 48 hours of delivery and provide clear photos or video proof of the issue at support@riwaayaa.com (or via our WhatsApp Business contact).
Shipping
We usually process orders within 3–4 business days after confirmation. Once shipped, delivery typically takes 8–10 working days. Customized or special packaging orders may take an additional 2–4 days. Please note that timelines may vary due to courier delays, natural calamities, or other unforeseen issues.
Yes, we do! RIWAAYAA provides international shipping to select regions. Customers outside India can write to us at support@riwaayaa.com to know more about availability, shipping charges, and timelines.
If a package is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept, the shipping charges will be deducted, and the balance (if any) will be refunded to you.
RIWAAYAA Night Radiance face Oil
Original price was: ₹1,299.00.₹899.00Current price is: ₹899.00.
RIWAAYAA- Silk Glow Face Cleanser
Original price was: ₹499.00.₹435.00Current price is: ₹435.00.
WHITEHYDRA INTENSIVE CARE SERUM
Original price was: ₹1,799.00.₹1,690.00Current price is: ₹1,690.00.
TRIPLE POWER CLARITY FACE SERUM
Original price was: ₹1,599.00.₹1,289.00Current price is: ₹1,289.00.
