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Frequently Asked Questions (FAQ)
Once your return request is approved, refunds will be processed within 10–15 working days to your original payment method, bank account.
No, refunds or returns will not be accepted for reasons such as change of mind, dislike of color, or texture.
You must notify us within 48 hours of delivery and provide clear photos or video proof of the issue at support@riwaayaa.com (or via our WhatsApp Business contact).
We usually process orders within 3–4 business days after confirmation. Once shipped, delivery typically takes 8–10 working days. Customized or special packaging orders may take an additional 2–4 days. Please note that timelines may vary due to courier delays, natural calamities, or other unforeseen issues.
Yes, we do! RIWAAYAA provides international shipping to select regions. Customers outside India can write to us at support@riwaayaa.com to know more about availability, shipping charges, and timelines.
If a package is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept, the shipping charges will be deducted, and the balance (if any) will be refunded to you.
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318, 10 biz park Next to symbiosis school , viman Nagar pune 411014
+91 9699013521
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